Q. How do I pay for an purchase with Earthma.com?
Earthma offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Earthma's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Q. Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Earthma?
There are NO hidden charges when you make a purchase on Earthma. The prices listed for all the items are final and standard shipping charge which is Rs. 70 will be applicable extra. The price you see on the product page is exactly excluding shipping Charges.If Any Product Applicable for extra shipping charges then we mention on Product page itself or can be view in your cart.
Q. How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India. Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number .You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment. Internationally issued credit/debit cards cannot be used for payments/top-ups.
Q. Is it safe to use my credit/debit card on Earthma?
Your online transaction on Earthma is secure with the highest levels of transaction security currently available on the Internet. Earthma uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Earthma are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Q. What steps does Earthma take to prevent card fraud?
Earthma realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Q. What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Q. How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.
Q. Can I use my bank's Internet Banking feature to make a payment?
Yes. Earthma offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.